Refund Policy
Last updated 12 September 2026
Plans are one-time purchases, so refunds are straightforward. This document explains exactly when you get your money back.
Before work starts
If you change your mind before we begin filing submissions, we refund the plan in full, no questions asked.
Once submissions are underway
We refund the unfiled portion of your plan. Listings already submitted stay live and are included in your report.
If you are unhappy with the outcome
Write to us. We will either re-run the parts of the campaign that underperformed or refund you — whichever you prefer.
How to request one
Email hello@tellal.co from the address you used to buy the plan. Refunds are issued to the original payment method within five business days of approval.
Questions about this policy?
Write to legal@tellal.co and we will respond within one business day.